Scale Theory ("we", "us", "our") is a digital agency operating at scaletheory.net, headquartered in Dallas, TX, USA. This policy explains what personal data we collect, how we use it, and your rights in relation to it.
We collect information you voluntarily provide via our contact form: your name, email address, phone number (optional), and the details of your enquiry. We also collect standard server logs (IP address, browser type, pages visited) for security and analytics purposes. We do not collect payment information directly — payments are handled by third-party processors.
We use the information you provide to: • Respond to your enquiry or consultation request • Send you the proposal or growth plan you requested • Communicate about ongoing projects (if you become a client) • Improve our website and services We do not sell, rent, or share your personal data with third parties for marketing purposes.
Our website uses essential cookies required for the site to function (e.g. CSRF session tokens for form security). We do not use advertising cookies or tracking cookies unless you have explicitly consented. You can disable cookies in your browser settings at any time.
We retain enquiry data for up to 24 months to allow follow-up communication. If you become a client, we retain project-related data for the duration of our engagement plus 36 months for legal and accounting purposes. You may request deletion at any time.
Under applicable privacy law you have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data • Object to or restrict processing • Data portability To exercise any of these rights, email us at contact@scaletheory.net.
We may use Google Analytics (with IP anonymisation) to understand website traffic. We use standard US-based email infrastructure to receive and respond to contact form submissions. These services have their own privacy policies which we encourage you to review.
For any privacy-related questions or requests, contact us at: contact@scaletheory.net or by phone at (301) 879-5720. Scale Theory, Dallas, TX, USA.